Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

2. Return Window

• You have 30 days from the date you receive your item to initiate a return.

3. Eligibility for Returns

• Items must be unused, in the original packaging, and with all tags still attached.
• Final Sale Items: Certain items may be marked as final sale and are not eligible for return. These will be noted on the product page.

4. How to Initiate a Return

• To start a return, please contact us at [insert contact email] or [insert contact form link].
• Include your order number and reason for the return in your message.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a traceable shipping service or purchasing shipping insurance for items over $50.

6. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

7. Exchanges

• We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

8. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will cover the return shipping costs and provide you with a replacement or refund.

9. Contact Information

• For questions regarding returns, please contact us at support@herodownfoundation.org or call 617 286 4999

Thank you for your support. 

Hero Down Foundation